General Conditions

 1) OPENING FEE

A registration fee is charged on each flat rental file; the amount of the fee varies according to the type of structure. The amount of the practice opening fee is indicated on each flat sheet published on our website (payment of the deposit implies acceptance/subscription of this contract)

 2) PAYMENTS

The Client is obliged, at the time of booking, to pay the Seller Agency a deposit equal to 25% of the total amount of the stay, in addition to additional costs (ferry, Opening Fee, any insurance) unless otherwise indicated.
The balance by bank transfer must be paid 15 days before the start of the trip/stay.
For bookings made less than 15 days prior to the start of the trip/stay, the Client shall pay the entire balance. In the event that the Client wishes to pay the balance upon arrival, the balance may be paid in cash or by cheque. In the event of non-payment to the Seller Agency of the booked services within the aforementioned terms, the Seller Agency shall have the right to decide, at its sole discretion, to invalidate any previously issued travel document/ticket and to cancel the booked services and/or to take legal action to obtain payment for the same.
In the case of non-refundable fares, the Client shall pay the full amount upon confirmation of the booking.

 3) BOOKINGS

Easyelba will send the customer traveller an ‘Option Quote’ containing: a detailed description of all services offered, the price of those services, the amount of the deposit and a copy of the ‘General Terms and Conditions’.
The booking shall be deemed to be completed upon written confirmation by Easyelba to the travelling customer that the deposit has been received. The payment of this deposit automatically involves confirmation of receipt, reading and acceptance of these “General Conditions” by the traveler customer.

 4) VARIATIONS BY THE ORGANISER
The information, descriptions, promotions, offers, seasonality and rates shown on this website are to be considered accurate, subject to errors, omissions and updates. Easyelba reserves the right to communicate any changes at any time. Should it become necessary due to force majeure, Easyelba reserves the right to substitute the accommodation and/or resort. The traveller must notify Easyelba in writing of his or her decision to cancel or use the alternative package within and no later than 2 days of receipt of the alternative proposal. If the Customer does not accept any changes, Easyelba shall only and exclusively be obliged to refund the sums collected within 7 working days from the time of notification by the Customer

 5) CUSTOMER VARIATIONS

For each variation requested by the Travelling Customer after the booking has been made, a lump sum of Euro 30.00 per practice plus any penalties shall be charged.

 6) ASSIGNMENT

Travellers who are unable to take advantage of the booked trip may transfer their booking to a person who meets all the conditions required for the trip. The transferor must notify Easyelba by registered letter with return receipt, which must be received no later than 4 working days before the start of the holiday, stating the personal details of the transferee. The transferor and the transferee are jointly and severally responsible for the payment of the price as well as for the additional expenses resulting from the transfer and quantified in Euro 30.00.

 7) CANCELLATION WITHDRAWAL

In the event of cancellation of the travel contract, the conditions according to the fare selected at the time of booking will apply.

Cancellation fees Standard rate:
– 25% of the amount of the stay up to 28 days before arrival
– 50% of the amount of the stay from 27 to 15 days before arrival
– 75% of the amount of the stay from 14 to 8 days before arrival
– 100% of the amount of the stay from 7 days before arrival.
entire opening fee
ferry ticket (possible penalties of the shipping company)
cost of insurance if stipulated

Penalties for cancellation Relax rate:
– For cancellation up to 28 days before the start of the stay:
Full refund of facility deposit
Full refund of ferry ticket if purchased
Non-refundable booking fee
Non-refunded Insurance if taken out

– For cancellation from 27 to 15 days before arrival: 50% of the amount of the stay
– For cancellation from 14 to 8 days before arrival: 75% of the amount of the stay
For cancellation from 7 days before arrival: 100% of the amount of the stay
Ferry ticket (possible penalties of the shipping company)
Not refunded Practice opening fee
Not reimbursed Insurance if taken out

Cancellation fees Non-refundable rate:
Payment of the full amount at the time of booking
Penalty for cancellation:
Facility fee 100% penalty
Practice opening fee 100% penalty
Insurance cost if contracted 100% penalty
Total refund Cleaning service
Total refund Services to be paid on site
Refund of ferry ticket (minus any shipping company penalty)

 8) CONDITIONS  FOR FLAT BOOKINGS

The property is leased as a transient and secondary residence during the summer holiday period. The parties agree that this contract is concluded expressly for this use, excluding any other. The contract shall be made out exclusively to natural persons and not to persons subject to VAT unless agreed in advance.
PRICES
The prices indicated, unless otherwise indicated, are per flat and for the period indicated. They include: the lease of the premises with relative services, furniture, crockery and objects for the kitchen and essential accessories for a short vacation stay, VAT. They also include the consumption of water, electricity and gas.
The prices do NOT include linen and towels, final cleaning, the cost of any extra beds, and opening fee, any tourist tax and anything else not expressly indicated as included or free of charge.
DELIVERIES
Unless otherwise indicated, the flats will be delivered from 4.30 p.m. to 7 p.m. on the day of arrival and must be returned by 9.30 a.m. on the day of departure in an excellent state of cleanliness with particular reference to the kitchen and bathrooms. If, for reasons of force majeure, arrival is delayed, the Agency must be notified.
Under no circumstances shall the accommodation be occupied by a number of adults and children greater than the number for which the flat is prepared.
DEPOSIT
On arrival a deposit for any damages must be paid to the Agency, unless otherwise indicated, which will be returned at the end of the stay after checking the flat and subject to deduction for reimbursement of damages caused or for failure to clean the kitchenette or to properly dispose of waste during the period of the stay. The amount of the deposit is indicated on each accommodation sheet.
ANIMALS
Animals are allowed, if accepted in the accommodation, only with express authorisation.

8b) CONDITIONS FOR HOTEL/BED&BREAKFAST BOOKINGS

The prices in the tables shown on the website are per person in a double room with services on the basis of the indicated treatment, with the relevant supplements and reductions (for extra beds, the years are understood to be not completed). The prices shown are inclusive of VAT and service charge. The treatment chosen must be the same for all occupants of the room. Any extra meals purchased individually may have a higher price, any meals not taken will not be refunded. Prices do not include beverages, tips, extras in general, any tourist tax and anything else not expressly indicated as included or free of charge.

HOTEL DELIVERIES
Unless otherwise indicated, rooms will be delivered from 16.00 to 19.00 on the day of arrival and must be returned by 09.30 on the day of departure. Should arrival be delayed for reasons of force majeure, the management of the accommodation facility must be notified.
CLASSIFICATION OF ACCOMMODATION FACILITIES HOTEL/RESIDENCE
The classifications and categories of hotel/residence accommodations are assigned according to the regulations in force by the competent local authorities. For accommodation facilities outside the hotel or in the absence of official classification, is assigned by Margherita Viaggi a subjective assessment based on quality standards present

  9) COMPLAINTS

In the event of any complaints relating to the services received, in order for there to be evidence of the inconvenience complained of and for it to be promptly remedied, the Travelling Customer shall immediately contact Easyelba. The Customer may also submit a written complaint by registered letter to be sent to Easyelba no later than 10 working days after the end of the services indicated in the Travel Contract.

  10) RESPONSIBILITY

The sale of tourist packages/services dealt with on this site is governed by these General Terms and Conditions and by the provisions of the International Convention on Travel Contracts (C.C.V.) ratified and made enforceable by law no. 27/12/1977. 1084 – as applicable – as well as by the Consumer Code pursuant to Legislative Decree no. 206 of 06/09/2005 (articles 82-100) and its subsequent amendments. Pursuant to articles 85-86 of Legislative Decree no. 206 of 06/09/2005, the seller agency that carries out the booking of the tourist services on behalf of the Travelling Customer, is obliged to sign the Travel Contract with the Travelling Customer which describes in detail all the services booked and which specifies unequivocally that the Travelling Customer has read, accepted and received a copy of the General Terms and Conditions shown on the Easyelba website Failure to complete or incomplete completion and signing of the Travel Contract shall release Easyelba from any liability for failure to comply with the obligations placed on the seller agency and the Consumer. Easyelba shall not be liable for any damage and/or inconvenience caused by: strikes, suspensions or delays due to adverse weather conditions, natural disasters, public works, road accidents, lack of water, electricity, communication and transport interruptions. These or similar cases cannot be attributed to the organizer, carriers or service providers. Any additional costs incurred by the customer as a result of these causes shall not be reimbursed, nor shall any services that are lost or cannot be recovered as a result. The organizer, moreover, cannot be held responsible for any damages resulting from autonomous initiatives taken by the traveler during the execution of the trip. Luggage travels at the Customer’s risk and Easyelba shall not be liable for any theft, loss or damage.

11) DUTY OF CARE

The organiser is obliged to provide the measures of assistance to the traveller imposed by the criterion of professional diligence, solely with regard to the obligations incumbent upon him.

 12) LIABILITY INSURANCE

In order to cover the risks arising to persons from participation in the travel or accommodation programmes and to guarantee the exact fulfilment of the obligations assumed towards customers, Easyelba has taken out a civil liability policy for travel organisers and intermediaries with the insurance company Allianz. Policy number 78302739, pursuant to Art. n.86 L.R.T. n.42 of 23/03/2000 and n. 14 of 17/01/2005.

 13) GUARANTEE FUND

Pursuant to Art. 100 D.L. n. 206/2005, a guarantee fund has been set up at the Ministry of Productive Activities, which all travelers can use in the event of insolvency or bankruptcy of the seller or organizer. The methods of intervention of the fund are established by decree of the Ministry of Productive Activities (art. 100 of Legislative Decree 206/2005).

 14) JURISDICTION

For any disputes and controversies, the Court of the district of Livorno shall have exclusive jurisdiction.

 15) CONSENT TO THE PROCESSING OF PERSONAL DATA

All personal data will be processed in full compliance with the provisions of Legislative Decree 196/2003 and used exclusively for the completion of the formalities involved in making bookings and for the dispatch of our advertising material.
Customers have the right to change, supplement and request cancellation of the personal data provided.

VALIDITY from 1 January to 31 December 2022

Technical organisation
EASYELBA By MARGHERITA VIAGGI SRL unip aut aut administrative provincia di Livorno n. No. 102 of 10/04/1995