General Conditions

GENERAL CONDITIONS OF CONTRACT/TOUR PACKAGE

1) PRACTICE OPENING FEE
A registration fee is applied to each apartment rental practice, the amount of the fee is variable depending on the type of structure. The amount of the fee is indicated on each tab apartment published on our website (the payment of the deposit involves the ‘acceptance / subscription of this contract)

2) PAYMENTS
The customer is required, at the time of booking, to pay the seller agency a deposit equal to 25% of the total amount of the stay, in addition to additional costs (ferry, fee opening practice).
The balance by bank transfer must be paid 15 days before the beginning of the trip/stay.
For bookings made less than 15 days before the start of the trip/stay, the Client is required to pay the entire balance. If the Client wishes to pay the balance upon arrival, the balance can only be paid in cash or by check. In case of non-payment to the Seller Agency of the services booked within the above terms, the Seller Agency shall have the right to decide, at its sole discretion, to invalidate any document/travel ticket previously issued and to cancel the services booked and/or to take legal action to obtain payment of the same.

3) BOOKINGS
Margherita Viaggi will send the customer traveler “Quote option” containing: detailed description of all services offered, the price of such services, the amount of the deposit and a copy of the “General Conditions”.
The reservation will be considered finalized at the time of written confirmation from Margherita Viaggi to the customer traveler, the receipt of the deposit. The payment of this deposit automatically involves confirmation of receipt, reading and acceptance of these “General Conditions” by the traveler customer.

4) VARIATIONS BY THE ORGANIZER
Information, descriptions, promotions, offers, seasonality and rates shown on this site are to be considered accurate, except for errors, omissions and updates. Margherita Viaggi reserves the right to communicate any changes at any time. If force majeure makes it necessary, Margherita Viaggi reserves the right to change the accommodation and / or place of stay. The traveler must notify Margherita Viaggi in writing of his or her decision to cancel or use the alternative package within and no later than 2 days from receipt of the alternative proposal. If the client does not accept any changes, Margherita Viaggi will be obliged only and exclusively to refund the sums collected within 7 working days from the moment of communication by the client.

5) VARIATIONS OF THE CUSTOMER
For each variation requested by the customer traveler, after the reservation will be charged a flat rate of Euro 30.00 per practice plus any penalties.

6) TRANSFER
The traveler who is unable to use the booked trip can transfer his reservation to a person who meets all the conditions required for the trip. The transferor must notify Margherita Viaggi by registered letter with return receipt, which must arrive no later than 4 working days before the beginning of the stay, indicating the identity of the transferee. The transferor and the transferee are jointly and severally responsible for the payment of the price as well as for the additional expenses resulting from the transfer and quantified in Euro 30.00.

7) CANCELLATION WITHDRAWAL

In the event of withdrawal from the travel contract, the conditions shall be applied based on the rate selected at the time of booking.

Penalties for Standard Rate cancellation:

25% of the cost of the stay up to 31 days from the arrival date      

50% of the cost of the stay 31 to 15 days from the arrival date 

75% of the cost of the stay 15 to 10 days from the arrival date  

100% of the cost 9 days from the arrival date.

      + Full registration fee

      + Ferry ticket (where applicable, penalties from the shipping company)

      + Cost of insurance, if stipulated

Penalties for Relax Rate cancellation:

For cancellation up to 28 days from the beginning of the stay:full refund of the deposit paid and any ferry costs, registration fee not refunded.

For cancellation 27 to 15 days from the arrival date: 50% of the amount of the stay

For cancellation 15 to 10 days from the arrival date: 75% of the amount of the stay

For cancellation 9 days from the arrival date: 100% of the amount of the stay

      + Ferry ticket (any ferry company penalties)

      + Full registration fee

      + Cost of insurance, if stipulated

Penalties for Non-refundable Rate cancellation:

 100% Penalty: of the cost of the accommodation cost of the ferry, where applicable of the registration fee cost of insurance, if stipulated

 8) CONDITIONS FOR APARTMENT RESERVATIONS

The property is leased as a temporary and secondary residence during the summer holiday period. The parties agree that this contract is expressly concluded for this purpose, excluding any other. The contract shall be made out exclusively to natural persons and not to
VAT registered parties unless previously agreed.

PRICES 

Unless otherwise indicated, the prices are per apartment and for the period indicated. They include: the rental of the premises with related services, furniture, dishes and objects for the kitchen and essential accessories for a short holiday stay, VAT. The consumption of water, electricity and gas is also included.

The rates DO NOT include linen services, final cleaning, the cost of any extra beds, or the registration fee, any applicable tourist tax and anything else not expressly indicated asincluded or for free.

AVAILABILITY

Unless otherwise indicated, the apartments shall be made available from 4.30 pm to 7 pm on the day of arrival and must be vacated by 9.30 am on the day of departure in excellent clean conditions with particular reference to the kitchen and bathrooms. Should the arrival be delayed due to force majeure, it is necessary to notify the Agency.

In no case is it permitted for the accommodation to be occupied by a number of adults and children greater than that for which the apartment was designed.

DEPOSIT

Upon arrival, a deposit for any damage must be paid to the agency unless otherwise indicated, which shall be returned at the end of the stay after checking the apartment and subject to deduction for reimbursement of damage caused or for failure to clean the cooking area or for not having properly disposed of waste during the period of stay. The amount of the deposit is indicated in each accommodation sheet.

ANIMALS

Animals are allowed, if accepted in the relevant facility, only with express authorisation.

CONDITIONS FOR HOTEL/ BED&BREAKFAST PRICES RESERVATIONS

The prices in the tables shown on the site are per person in a double room with services on the basis of the indicated conditions, with the relative supplements and reductions (age is not relevant for added beds) and include VAT. and service percentage. The conditions chosen must be the same for all occupants of the room. Extra meals purchased individually may have a higher price and any meals not consumed shall not be refunded. The prices do not include drinks, tips, extras in general, any tourist tax and anything else not expressly indicated as included or for free.

HOTEL ROOM AVAILABILITY

Unless otherwise indicated, the rooms shall be made available from 3 pm to 7 pm on the day of arrival and must be vacated by 9 am on the day of departure. Should the arrival be delayed due to force majeure, it is necessary to notify the management of the accommodation facility.

CLASSIFICATION OF HOTEL/RESIDENCE ACCOMMODATION FACILITIESS

The classifications and categories of hotel accommodation facilities are assigned according to the regulations in force by the competent local authorities. For non-hotel accommodation facilities or in the absence of official classification, Margherita Viaggi assigns its own subjective evaluation based on the quality standards of the accommodation.

9) COMPLAINTS
In case of any complaints about the services received, so that there is evidence of the inconvenience complained of and can be promptly remedied, the customer traveler must contact Margherita Viaggi immediately. The client may also make a written complaint by registered mail to be sent to Margherita Viaggi no later than 10 working days from the end of the services indicated in the Travel Contract.

10) RESPONSIBILITY
The sale of tourist packages/services dealt with in this site is governed by these General Conditions and the provisions of the International Convention on Travel Contracts (C.C.V.) ratified and implemented by law 27/12/1977 n. 1084 – as applicable – as well as by the Consumer Code pursuant to Legislative Decree no. 206 of 06/09/2005 (articles 82-100) and its subsequent amendments. Pursuant to articles 85-86 of Legislative Decree no. 206 of 06/09/2005, the seller agency that makes the reservation of tourist services on behalf of the traveler customer, is obliged to sign with the traveler customer the Travel Contract that describes in detail all the services booked and that specifies unequivocally that the traveler customer has read, accepted and received a copy of the General Conditions on the Margherita Viaggi website. Failure to complete or incomplete completion and signing of the Travel Contract will relieve Margherita Viaggi of any responsibility for failure to comply with the obligations of the seller agency and the consumer. Translated with www.DeepL.com/Translator (free version) Margherita Viaggi will not be responsible for damages and/or inconveniences caused by strikes, suspensions or delays due to adverse weather conditions, natural disasters, public works, road accidents, lack of water, electricity, interruptions in communications and transportation. These or similar cases cannot be attributed to the organizer, carriers or service providers. Any additional costs incurred by the customer as a result of these causes shall not be reimbursed, nor shall any services that are lost or cannot be recovered as a result. The organizer, moreover, cannot be held responsible for any damages resulting from autonomous initiatives taken by the traveler during the execution of the trip. The luggage travels at the risk of the customer and Margherita Viaggi will not be responsible for any theft, loss or damage.

11) OBLIGATION TO ASSIST
The organizer is obliged to provide the measures of assistance to the traveler imposed by the criterion of professional diligence, solely with reference to the obligations incumbent on him.

12) LIABILITY INSURANCE
To cover the risks to people from participation in travel programs or stay as well as to ensure the proper fulfillment of obligations to customers, Margherita Viaggi has stipulated with the insurance company Mondial assistance, a policy of Civil Liability “Flat Premium” for organizers and travel agents. Policy number 190610, pursuant to art. n.86 L.R.T. n.42 of 23/03/2000 and n. 14 of 17/01/2005.

13) GUARANTEE FUND
As per art. 100 D.L. n. 206/2005, a guarantee fund has been set up at the Ministry of Productive Activities, which all travelers can use in the event of insolvency or bankruptcy of the seller or organizer. The methods of intervention of the fund are established by decree of the Ministry of Productive Activities (art. 100 of Legislative Decree 206/2005).

14) COMPETENT FORUM
For any disputes and controversies, will be exclusively competent the Court of the district of Livorno.

15) CONSENT TO THE TREATMENT OF PERSONAL DATA
All personal data will be treated in full compliance with the provisions of Legislative Decree 196/2003 and used exclusively for the completion of the formalities inherent in the realization of reservations and for the shipment of our advertising material.
Customers have the right to modify, integrate and request the cancellation of personal data provided.
VALID from 1 January to 31 December 2023

Technical organization

MARGHERITA VIAGGI SRL unip aut aut amministrative provincia di Livorno n. No. 102 of 10/04/1995