1) OPENING FEE

An enrollment fee is charged on each apartment rental file, the amount of the fee is variable depending on the type

of the facility. The amount of the practice opening fee is indicated on each apartment sheet published on our website (payment of the deposit implies acceptance/subscription of this contract)

2) PAYMENTS

The Client is required, at the same time of booking, to pay to the selling agency a deposit equal to 25% of the total amount of the stay, in addition to additional costs (ferry, Opening Fee, possible insurance).
The balance by bank transfer must be made 15 days before the start of the trip/stay.
For bookings made less than 15 days before the start of the trip/stay, the Client is required to pay the full amount in full. In the event that the Client wishes to pay the balance upon arrival, the balance may be paid in cash or by check. In the event of non-payment to the Seller Agency for the services booked within the above terms, the Seller Agency shall have the right to decide, at its sole discretion, to invalidate any previously issued travel document/ticket and cancel the services booked and/or proceed legally to obtain payment for the same.
In case of joining the non-refundable rate, the Client will make the balance of the full amount at the time of booking confirmation.

3) BOOKINGS

Easyelba will send the customer traveller an ‘Option Quote’ containing: a detailed description of all services offered, the price of those services, the amount of the deposit and a copy of the ‘General Terms and Conditions’.

The booking shall be deemed to be completed upon written confirmation by Easyelba to the travelling customer that the deposit has been received. The payment of this deposit automatically involves confirmation of receipt, reading and acceptance of these “General Conditions” by the traveler customer.

4) VARIATIONS OF THE ORGANIZER

Information, descriptions, promotions, offers, seasonality and rates shown on this site are to be considered accurate, subject to errors, omissions and updates. Easyelba reserves the right to communicate any changes at any time. Should force majeure make it necessary, Easyelba reserves the right to substitute accommodation and/or resort locations. The traveler must notify Easyelba in writing of his or her choice to cancel or take advantage of the alternative package no later than 2 days after receipt of the alternative proposal. Failure by the Customer to accept any changes, will commit Easyelba only and exclusively to the return of the sums collected within 7 working days from the time of communication by the Customer

5) CUSTOMER VARIATIONS

For each variation requested by the Travelling Customer after the booking has been made, a lump sum of Euro 30.00 per practice plus any penalties shall be charged.

6) ASSIGNMENT

Travellers who are unable to take advantage of the booked trip may transfer their booking to a person who meets all the conditions required for the trip. The transferor must notify Easyelba by registered letter with return receipt, which must be received no later than 4 working days before the start of the holiday, stating the personal details of the transferee. The transferor and the transferee are jointly and severally responsible for the payment of the price as well as for the additional expenses resulting from the transfer and quantified in Euro 30.00.

7) CANCELLATION WITHDRAWAL

In the event of cancellation of the travel contract, the conditions according to the fare selected at the time of booking will apply.

Penalties for cancellation Standard Rate:

• 25% of the amount of the stay up to 31 days after arrival
• 50% of the amount of the stay from 31 to 15 days after arrival
• 75% of the amount of the stay from 15 to 10 days after arrival
• 100% of the amount from 9 days after arrival.

+ full practice opening fee

+ ferry ticket (any penalties from the shipping company)

+ cost of insurance if taken out

Penalties for cancellation Relaxation Rate:

• For cancellation up to 28 days after the beginning of the stay:

Full refund of the deposit paid and any ferry fees,

non-refundable practice opening fee.

• For cancellation from 27 to 15 days before arrival: 50% of the amount of the stay
• For cancellation 15 to 10 days before arrival: 75% of the amount of the stay
• For cancellation from 9 days after arrival: 100% of the amount of the stay

+ ferry ticket (any penalties from the shipping company)

+ full practice opening fee

+ cost of insurance if taken out

Cancellation Fees Non-Refundable Rate:

– 100% penalty:

Of the cost of the structure

Of the possible cost of the ferry

of the file opening fee

cost of insurance if taken out

8) CONDITIONS FOR FLAT BOOKINGS

The property is leased as a transient and secondary residence during the summer holiday period. The parties agree that this contract is concluded expressly for this use, excluding any other. The contract will be in the name of individuals only and not vat subjects unless previously agreed upon.

PRICES

Prices quoted, unless otherwise indicated, are per apartment and for the period indicated. They include: the lease of the premises with relative services, furniture, crockery and objects for the kitchen and essential accessories for a short vacation stay, VAT. They also include the consumption of water, electricity and gas.

The prices do NOT include linen and towels, final cleaning, the cost of any extra beds, and opening fee, any tourist tax and anything else not expressly indicated as included or free of charge.

DELIVERIES

Except where otherwise indicated, apartments will be delivered from 4:30 p.m. to 7:00 p.m. on the day of arrival and must be returned by 9:30 a.m. on the day of departure in excellent clean condition with special reference to the kitchen and bathrooms. If, for reasons of force majeure, the arrival should be delayed, it is necessary to inform the Agency.

Under no circumstances shall the accommodation be allowed to be occupied by more adults and children than the number for which the apartment is arranged.

DEPOSIT

A damage deposit must be paid to the agency upon arrival except where otherwise indicated, which will be returned at the end of the stay after inspection of the apartment and subject to deduction for reimbursement of damages caused or for failure to clean the kitchenette or properly dispose of waste during the period of stay. The amount of the deposit is indicated in each accommodation card.

ANIMALS

Animals are allowed, if accepted in the relevant facility, only with express permission.

CONDITIONS FOR HOTEL RESERVATIONS PRICES

The prices in the tables shown on the website are per person in a double room with services on the basis of the treatment indicated, with the relative supplements and reductions (for additional beds, the years are understood to be not yet completed) and inclusive of VAT and service charge. The treatment chosen must be the same for all occupants of the room. Extra meals purchased individually may have a higher price, any unused meals will not be refunded. Prices do not include beverages, tips, extras in general, any tourist tax and anything else not expressly indicated as included or free of charge.

HOTEL DELIVERIES

Unless otherwise indicated, rooms will be delivered from 3:00 p.m. to 7:00 p.m. on the day of arrival and must be returned by 9:00 a.m. on the day of departure. If, for reasons of force majeure, the arrival should be delayed, it is necessary to inform the management of the accommodation facility.

CLASSIFICATION OF HOTEL/RESIDENCE ACCOMMODATIONS

The classifications and categories of hotel accommodation facilities are assigned according to the regulations in force by the competent local authorities. For accommodation facilities outside the hotel or in the absence of official classification, is assigned by Margherita Viaggi a subjective assessment based on quality standards present

9) COMPLAINTS
In the event of any complaints concerning the services received, in order for there to be evidence of the inconvenience complained of and for it to be promptly remedied, the Customer traveler must make immediate contact with Easyelba. The Customer may also submit a written complaint by registered mail to be sent to Easyelba no later than 10 working days after the end of the services specified in the Travel Contract.

10) RESPONSIBILITIES
The sale of tourist packages/services dealt with on this site is governed by these General Conditions and by the provisions of the International Convention on Travel Contracts (C.C.V.) ratified and made enforceable by Law 27/12/1977 no. 1084 – as applicable – as well as by the Consumer Code pursuant to Legislative Decree no. 206 of 06/09/2005 (articles 82-100) and its subsequent amendments. Pursuant to articles 85-86 of Legislative Decree no. 206 of 06/09/2005, the seller agency that makes the reservation of tourist services on behalf of the traveler customer, is obliged to sign with the traveler customer the Travel Contract that describes in detail all the services booked and that specifies unequivocally that the traveler customer has read, accepted and received a copy of the General Conditions on the Margherita Viaggi website. Failure to complete or incomplete completion and signing of the Travel Contract will relieve Margherita Viaggi of any responsibility for failure to comply with the obligations of the seller agency and the consumer. Translated with www.DeepL.com/Translator (free version) Margherita Viaggi will not be responsible for damages and/or inconveniences caused by strikes, suspensions or delays due to adverse weather conditions, natural disasters, public works, road accidents, lack of water, electricity, interruptions in communications and transportation. These or similar cases cannot be attributed to the organizer, carriers or service providers. Any additional costs incurred by the customer as a result of these causes shall not be reimbursed, nor shall any services that are lost or cannot be recovered as a result. The organizer, moreover, cannot be held responsible for any damages resulting from autonomous initiatives taken by the traveler during the execution of the trip. The luggage travels at the risk of the customer and Margherita Viaggi will not be responsible for any theft, loss or damage.

11) OBLIGATION OF ASSISTANCE
The organizer is obliged to provide the measures of assistance to the traveler imposed by the criterion of professional diligence, exclusively with reference to the obligations of the organizer.

12) CIVIL LIABILITY INSURANCE
To cover the risks arising to persons from participation in travel or stay programs as well as to guarantee the exact fulfillment of the obligations assumed towards clients, Margherita Viaggi has taken out with the insurance company Mondial assistance, a “Flat Premium” Civil Liability policy for Travel Organizers and Intermediaries. Policy number 190610, pursuant to art. n.86 L.R.T. n.42 of 23/03/2000 and n. 14 of 17/01/2005.

13) GUARANTEE FUND
Pursuant to Art. 100 D.L. n. 206/2005, a guarantee fund has been set up at the Ministry of Productive Activities, which all travelers can use in the event of insolvency or bankruptcy of the seller or organizer. The methods of intervention of the fund are established by decree of the Ministry of Productive Activities (art. 100 of Legislative Decree 206/2005).

14) JURISDICTION
For any disputes and controversies, the Court of the district of Livorno shall have exclusive jurisdiction.

15) CONSENT TO THE PROCESSING OF PERSONAL DATA
All personal data will be processed in full compliance with the provisions of Legislative Decree 196/2003 and used exclusively for the completion of the formalities inherent in the realization of reservations and for the mailing of our advertising material.
Customers have the right to change, supplement and request cancellation of the personal data provided.
VALIDITY from January 1 to December 31, 2022

Technical organization

MARGHERITA VIAGGI SRL unip aut aut amministrative provincia di Livorno n. No. 102 of 10/04/1995